Top Questions 5

• How is the Emma Original mattress created?
• What makes the Emma mattress special?
• How is the Emma mattress shipped?
• How does the 200-night trial phase work?
• Does the Emma require a special slat frame?

Trial & Guarantee 9

• How does the 200-night trial phase work?
• Shouldn't I test a mattress first in person before purchasing?
• When does the 200-night trial start?
• How can I return my mattress within the trial time?
• What condition can I return the mattress in?

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The Emma Mattress 19

• Is the Emma mattress fire retardant?
• What is the Emma Original Mattress made from?
• How can a mattress be suitable for everyone?
• What sizes is the Emma mattress available in?
• How deep/high is the mattress?

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The Emma Accessories 8

• What kind of pillow is the Emma Pillow?
• How do I know if the Emma pillow is right for me?
• Which pillowcase is suitable for the Emma Standard Pillow?
• Is the Emma Mattress Protector waterproof?
• Is the Emma Mattress Protector completely stain-resistant?

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Purchasing Your Emma 6

• Where can I use my Discount/coupon code?
• What if my discount doesn't work?
• Can I use discount combinations?
• What payment methods do you offer?
• Can I order by phone?

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Your Order 21

• How do I change/edit my order?
• I noticed my order is the wrong size. What do I do?
• How do I cancel my order?
• How do I contact customer service?
• What are the shipping/delivery costs?

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Returning Your Emma 4

• How do I start the return process?
• How does the return process work?
• How do refunds work?
• What is the status of my refund?

Friend Referral 3

• How does Refer a Friend work?
• When do I get the €25 and when will my friend receive their €25?
• What details am I supposed to submit to get my €25?

Accessing Your Account 2

• How do I create a customer account?
• How do I retrieve my password?

Collections 1

• Do you offer Old Mattress Removal?