Returning Your Emma

How do I start the return process?
When you want to return your Emma mattress simply contact our customer service team and we will arrange for a pickup at zero cost to you.
Thu, 14 Dec, 2023 at 6:03 PM
How does the return process work?
After we initiate a return for you, one of the collection companies we work with will contact you via telephone within 2-5 working days to organise a suitab...
Wed, 25 Jan, 2023 at 3:57 PM
How do refunds work?
As soon as the return has arrived after pickup, we will then issue your refund. Please bare in mind that the refund may take up to 2 weeks to process depend...
Wed, 25 Jan, 2023 at 3:57 PM
What is the status of my refund?
Please contact customer service to check the status of your refund via our customer support chat.
Thu, 14 Dec, 2023 at 6:04 PM