When you want to return your Emma mattress simply contact our customer service team and we will arrange for a pickup at zero cost to you.

After we initiate a return for you, one of the collection companies we work with will contact you via telephone within 2-5 working days to organise a suitab...

As soon as the return has arrived after pickup, we will then issue your refund. Please bare in mind that the refund may take up to 2 weeks to process depend...

Please contact customer service to check the status of your refund via our customer support chat.