Trial & Guarantee

How does the 200-night trial phase work?
It's simple. You can test the Emma mattress for 200 days to decide whether or not you are satisfied with our product. If you realise that Emma is not ri...
Wed, 25 Jan, 2023 at 3:13 PM
Shouldn't I test a mattress first in person before purchasing?
We believe that our mattresses provide an exceptionally relaxing and comfortable sleep to 99% of our customers. The mattress industry is aimed at confusing ...
Wed, 25 Jan, 2023 at 3:13 PM
When does the 200-night trial start?
It starts on the day of delivery. From the day you receive your Emma mattress, you can test it risk free for 200 days.
Wed, 25 Jan, 2023 at 3:13 PM
How can I return my mattress within the trial time?
When you want to return your Emma mattress, simply email our customer service team and we will arrange the pickup of your mattress by our return partner, at...
Wed, 25 Jan, 2023 at 3:14 PM
What condition can I return the mattress in?
It is not necessary to keep the box or plastic packaging when returning your Emma. We would appreciate if the mattress is returned in good condition.
Wed, 25 Jan, 2023 at 3:15 PM
Does the mattress need to stay in its plastic during the trial?
No, it doesn’t. We want you to have the best sleep possible and that should not include sleeping on noisy plastic. The Emma mattress is vacuum sealed in pla...
Wed, 25 Jan, 2023 at 3:15 PM
When does the 10-year guarantee start?
The trial begins as soon as you receive your Emma mattress.
Wed, 25 Jan, 2023 at 3:16 PM
What does the 10-year guarantee cover?
We offer a 10-year warranty on dimensional stability and durability of the core materials. For more information please check our terms and conditions.
Wed, 25 Jan, 2023 at 3:16 PM
I received a defective mattress, what do I do?
Please contact us immediately so we can send you a replacement mattress, free of charge.
Thu, 14 Dec, 2023 at 5:39 PM